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Purpose of the Role
The purpose of the
role is
to grow the given enterprise in a B2B desk
based environment. The techniques required
include assessments of opportunities and
target markets, information gathering on
customers and competitors, generating leads
for possible sales, follow-up sales activity
and formal proposal writing. You will need
to prospect a range of products and services
to a high variety of businesses. The BDM
will constantly seek to deliver and exceed
targets, have a strong focus on meeting and
exceeding client expectations and have a
high drive for delivering an exceptional
customer experience.
Principal Accountabilities
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Responsible for
making proactive outbound calls to the
SME marketplace in order to make contact
with the appropriate business contact.
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To build and maintain
professional business relationships with
customers to aid mutually beneficial
relationships with a view to maximise
business potential.
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To achieve sales
targets and adapt to ongoing client and
CPM requirements. Targets may change
from time and the job holder will be
required to adapt to changes and
requests from the business.
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To become an expert
within the campaign/designated area you
are assigned to
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To focus on meeting
Client and Customer expectations as
standard and to continually drive to
exceed them.
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Communicates
professionally and generates enthusiasm
about company, product and job
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Plans and prioritises
to complete all work to agreed
timescales and in line with business
goals
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Build and manage a
sales pipeline of business opportunities
to agreed SLAs
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Seeks to improve
products, service levels, work process
and information for all customers
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Dynamic and creative,
a make it happen individual
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Remain proactive in
meeting quality procedures and
contributing suggestions to improve
efficiency and effectiveness.
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Attend briefing
sessions (internally and externally) in
order to gain understanding of Client
requirements.
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Attend necessary
training courses (internal and external)
to maintain a high calibre of telephone
and database skills.
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Highlight immediate
or on-going issues and suggest possible
solutions
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Assist team manager
were there is a requirement
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Any other duties as
reasonably required.
Knowledge
and Experience Required
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Proven and
demonstrable record of extensive selling
in a B2B environment
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Ability to
demonstrate business acumen
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Demonstrable ability
to work to challenging and stretching
targets and deadlines
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The ability to
communicate effectively at a variety of
levels. To actively gather and digest
information in order to provide a
consultative solution.
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To produce
professional high calibre proposals
utilising a variety of platforms (word,
excel, PowerPoint)
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Resilient and
determined approach to work with
excellent customer focus
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Excellent verbal and
written skills
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Good PC literacy.
Must be adaptable to new systems and
processes
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Educated to
GCSE/O-Level standard including Maths
and English
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The ability to
quickly and accurately capture and
record information
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Evidence of high
level of attention to detail
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Evidence of continued
personal and professional training and
development
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Effective liaison
with other departments to solve problems
and build supportive working
relationships.
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Experience in developing and improving
processes and procedures to ensure a
superior service is delivered to
customers.
Attitude
and Behaviour
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Highly motivated team
player with the ability to work with a
varied level of CPM personnel
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The ability to
identify and mutually resolve issues
with customers, colleagues and clients
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A real zest for life,
enthusiasm, and a positive attitude
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Excellent
interpersonal skills, with outstanding
verbal and written communication skills
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Able to work under
pressure and to meet challenging targets
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Receives, digests and
acts upon feedback in order to improve
performance
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A strong
passion/desire to be ‘the best in class’
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Self confident with
the ability to be a team player
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Have desire to learn
and improve knowledge
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Polite and courteous
with customers
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Tailors approach to
match their audience
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Demonstrate empathy
or sympathy when required
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Takes ownership of
their own actions and personal
development
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Acts with credibility
and integrity.
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Always professional
and demonstrates respect towards others
at all times
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Smart in appearance,
confident and loyal to both the company
and campaign.
Additional Features
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Flexibility of
working shift patterns within a standard
working week over 7 days each week.
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Willing to allow
Clients, prospects and visitors to sit
and monitor calls.
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Liaison with internal
departments and clients.
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To be responsible,
while at work, for ensuring that
reasonable care is taken for own health
and safety and also for the health and
safety of others
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