THE COMPANY
This company are one of
the fastest growing independent specialists in its
market providing life insurance to customers
throughout the UK. Every week, they help thousands
of people search for life insurance and home
insurance through dedicated customer service teams.
They have access to a
wide range of different products, which enables them
to offer you a huge range of choice so you get the
product that suits you best. The fact that the
company are paid by the product providers means that
our help in finding you the best product is
completely free.
The knowledge and
experience within the company has also helped the
business partnerships to thrive and the company is
now proud to work with a large number of
organisations, offering a wide range of products to
the same high standard of service.
Dramatic growth and
continued commitment to customer service has put us
on course to fulfill our goal of becoming the UK’s
number one online financial services firm in 2010.
The Company employs more
than 250 people who are trained to provide the best
possible level of service. Quality of service is
important to the company and the company invest
heavily in state of the art technology to ensure
that we are consistently able to help quickly and
accurately
CORE DUTIES
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To use internal systems to provide contacts for
the Life Sales and General Insurance staff.
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Update internal systems with customer feedback
from calls.
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Record ‘contacts’ passed to Life Sales and GI
staff manually for backup purposes.
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Achieve targets and KPI’s as confirmed by the
Call Centre Manager
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Operate in a compliant manner as per T&C
guidelines and FSA regulation.
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Additional duties as required by Management
