THE COMPANY

This company are one of the fastest growing independent specialists in its market providing life insurance  to customers throughout the UK. Every week, they help thousands of people search for life insurance and home insurance through dedicated customer service teams.

They have access to a wide range of different products, which enables them to offer you a huge range of choice so you get the product that suits you best. The fact that the company are paid by the product providers means that our help in finding you the best product is completely free.

The knowledge and experience within the company has also helped the business partnerships to thrive and the company is now proud to work with a large number of organisations, offering a wide range of products to the same high standard of service.

Dramatic growth and continued commitment to customer service has put us on course to fulfill our goal of becoming the UK’s number one online financial services firm in 2010.

The Company employs more than 250 people who are trained to provide the best possible level of service. Quality of service is important to the company and the company invest heavily in state of the art technology to ensure that we are consistently able to help quickly and accurately

CORE DUTIES

• To use internal systems to provide contacts for the Life Sales and General Insurance staff.

• Update internal systems with customer feedback from calls.

• Record ‘contacts’ passed to Life Sales and GI staff manually for backup purposes.

• Achieve targets and KPI’s as confirmed by the Call Centre Manager

• Operate in a compliant manner as per T&C guidelines and FSA regulation.

• Additional duties as required by Management