The Role:
We are seeking enthusiastic and target driven individuals to join expanding retentions department. The role involves contacting customers that may be looking to cancel their services for a variety of reasons. Using objection handling and negotiation skills you will explore the issues leading up to the cancellation request with the purpose of resolving these issues and retaining the services. This role offers excellent variety in the range of issues that advisors will need to discuss and full training on these will be provided.

Requirements:
Direct experience in a customer retentions or sales role is not necessary, but advantageous. Applicants who have gained experience within a call centre, customer services or telecoms background are also welcome to apply. Applicants should be able to demonstrate excellent customer care and service skills, strong organisation and multi tasking skills and a customer focused attitude. Strong communication and negotiation skills are essential and target driven, self motivating individuals will thrive in this role.

Benefits:

• £14k - £15k starting salary (dependent on experience)
• Personal Incentive Bonus scheme (Up to 10% salary bonus per year)
• Two generous salary reviews per year
• Seasonal incentive schemes with a variety of prizes
• Up to 33 days holiday a year
• Regular subsidised social events
• Full and comprehensive two week introductory training in the role
• Continued structured training to help develop skills and abilities
• Brilliant promotional opportunities for motivated individuals
• Work for an Investors in People accredited company