Customer Services Manager to lead, manage develop the teams in its motor claims contact centre.

Responsible for managing around 35 members of staff including the Claims Response unit, Client Services and key projects. Manage 1st Notification of Loss and vehicle repair process.

Deliver the bespoke service level agreements for the client base.

Ensure that. inbound and outbound calls are dealt with effectively Manage the performance of the team. Identify areas for improvement and increase monthly revenue.

You must have previous experience in a managerial capacity, a proven track record of working to SLAs and achieving objectives. You must have in depth motor claims experience. You are likely to be from an Accident Management Company, Insurer, Fleet, or Broker background.

For full job specification contact Sarah Howen on 0844 504 0223 after submitting your CV