The Role:
As the first point of contact for all
customers our client requires confident and
empathetic individuals to join customer
services department. As a predominantly
inbound department your role will be to
resolve a range of customer enquires
including billing queries, fault diagnostics
and broadband issues. Some outbound calls
will be made when necessary, primarily
providing fault updates and courtesy calls.
In addition you will liaise with wholesale
suppliers for fault resolutions and engineer
appointments. This role offers excellent
variety and the opportunity to develop your
skills.
Requirements:
To be considered for this position,
applicants should ideally have experience
working in customer service roles.
Applicants should be able to demonstrate
excellent customer care and service skills
and an ability to build rapport with
customers. Although foreign language skills
are not a requirement an ability to speak
foreign languages, including Urdu, Punjabi,
Cantonese and Mandarin, would be
advantageous. Strong organisation skills and
capability to multi task are also necessary.
Full training in all areas is provided.
Benefits:
- £13k - £15k basic
salary (dependent on experience)
- Personal
Incentive Bonus scheme (Up to 10% salary
bonus per year)
- 2 generous salary
reviews per year
- Seasonal
incentive schemes with a variety of
prizes
- Up to 33 days
holiday a year
- Full and
comprehensive 2 week introductory
training in the role
- Continued
structured training to help develop
skills and abilities
- Excellent
promotional opportunities for motivated
individuals
- Work for an
Investors in People accredited company
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