National company who have just relocate a division of the business to central Leicester are looking for Customer Service Advisors to join small team of highly trained individuals.

Customer Services Team: A busy Customer Services team. Each agent, once fully trained, is responsible for all customer service tasks. The tasks involve making outbound customer service and logistics calls (no sales), inputting essential database changes, resolving some incoming calls, dealing with customer queries by letter, email or over the phone, preparing reports and dealing with customer queries. After thorough training you might be expected to take overflow Helpdesk calls.

Essential attributes:
· Experience of a telephone based role (min 80% telephone work)
· Experience of using internet resources such as courier websites for bookings
· Customer Service experience
· Intermediate Excel skills
· Excellent data input skills (excellent accuracy, spelling & speed necessary)
· Pleasant, professional phone manner
· Confident and responsible character
· Ability to think around problems & to accurately follow procedures
· Ability to manage their own time and to keep self motivated to reach targets (not sales – all achievable targets)