To create vehicle estimates using Audatex, Glassmatix and other similar software for the purpose of auditing & Invoicing.  

Control & manage daily parts requests and the undoable process, prior to potential redeployment. Ensuring every referral opportunity is maximized and the correct technician is allocated to a repair first time. Work closely with the control centre and technicians, to improve productivity and the return of unused parts.

Support the field based technicians with compliant work methodology and calibration settings in line with PAS125 requirements.

Ensure jobs are closed down in line with our customer agreements and pricing arrangements. 

MAIN TASKS:

·     Complete estimates for all jobs completed by the companies technicians

·     Ensure job cards are completely audited and non conformance is reported to the Field audit manager & Operations manager.

·     Daily point of contact for technicians requesting parts, ensuring the correct parts are ordered first time or parts request rejected if deemed not to be required.

·     Daily point of contact for technicians when jobs are deemed to be not in our scope, ensuring it is not due to individual skill level, non performance or poor inspection.

·     Closing all jobs on Mobile Voyager within the agreed contracted times of the individual customer & ensuring all services/products have been charged correctly.

·     Managing any parts that have not been used, confirming they have been returned to vendor & credit notes have been supplied.

·     Managing the redeployment of any jobs that fall out of scope, confirming third parties including company locations have taken over the referral.

·     Liaising with the contact centre team, operations and the finance department to ensure our customers are invoiced correctly

·     Supporting the contact centre team when required

·     Work with the operations team during the induction process of new technicians

      ·     Supply work method statements and tool calibration settings to technicians when requested or deemed necessary.

·     Ensuring all working practises carried out in association with estimating, method statements & tool settings sent to our workforce comply with BSI & PAS125 standards.

PERSONAL SPECIFICATION 

• Good standard of education.

• Proactive and innovative.

• Target and results driven.

• Excellent communication and interpersonal skills.

• Strong organisation, prioritisation, co-ordination and task allocation skills.

• Ability to work to tight deadlines and specified targets.

• Team Player and customer focused.

• A disciplined self starter.

• Ability to establish, modify, and uphold processes.

• Trouble shooting skills, ability to handle and resolve issues quickly and effectively.

• IT literate, including Microsoft Packages Word, Excel, Audatex & Glassmatix

• Ethical, honest and reliable attitude.

• Demonstrative, influential and motivational to staff.

• Negotiation and persuasive skills.

 TECHNICAL JOB KNOWLEDGE  

• Sound understanding of minor accident damage repair methodology, repair values & quality

• Previous experience within a similar role is highly desirable. A minimum of 3 years previous (recent) experience in a similar role. 

• Previous experience of the automotive repair industry will be an advantage.

• Qualified Vehicle estimator (ATA qualification a must).

• Operational experience would be beneficial but not essential.